FAQs
How long will it take for my order to ship? When will I receive it?
Order processing times vary by brand, but most orders will ship on the same business day or within 1-2 days. In rare cases, shipment may be delayed due to unforeseen circumstances. Typically, your order will arrive within 4-7 days. If delivery times are longer, it will be specified on the product page. We are committed to the fastest processing and shipping times in the industry, paired with top-notch customer service.
Which payment methods do you accept?
We accept the following payment options:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. You can find more details about our return policy at the bottom of the page.
What is your cancellation policy?
Orders can be canceled for a full refund as long as they have not yet shipped. To cancel, please notify us as soon as possible at support@theoutdoormania.com. Once an order has shipped, it will be subject to our 30-Day Return Policy.
What if my product is damaged?
Please inspect your item(s) upon arrival. If you notice any damage to the packaging or product, be sure to note it when signing for delivery. If you can't inspect the package at the time of delivery, you should write "suspect damage" on the receipt. If the product is damaged, send photos to support@theoutdoormania.com, and we will help process a replacement or offer compensation.
How do I place an order?
To place an order, click “Add To Cart” on your desired product and proceed to checkout. Enter your shipping and billing details to complete the purchase. To place an order by phone, simply call us at (INSERT NUMBER). You’ll receive an order confirmation, and we’ll start processing your order right away.
How do I know when my order will ship?
Once your order is placed, you’ll receive a confirmation email along with credit card authorization and shipping details. After your order ships, you’ll receive an email with a tracking number. If an item is out of stock, you’ll be notified within one business day. We strive to keep items in stock, but due to high demand, some products may sell out quickly.
Will you send an order confirmation via email?
Yes, you will receive an order confirmation email to the address you provide. We recommend saving or printing this confirmation for your records. Please make sure your email address is entered correctly to receive all notifications.
Do you charge sales tax?
We are based in Illinois and only charge sales tax if your order is shipped to an Illinois address. This can help you save significantly compared to other stores.
Can I change my order?
Yes, changes can be made to your order at no additional cost before it ships. Simply email us at support@theoutdoormania.com with your request. If there’s any price difference, we will either credit your card or send you an updated invoice. To check on the status of your order or request changes, contact us at support@theoutdoormania.com or call 000-000-0000.